Refund policy

Return and Refund Policy

The 60-day home trial

We want you to actually use your Cruzoo before deciding to keep it. Take it on real walks, in real weather, with your real toddler. If it isn't working for your family, return it within 60 days of delivery for a full refund of the purchase price.

Normal use is expected. Scuffs, dirt, and wear from riding will not affect your refund.

What we need back

Return the Cruzoo, in any box that protects it.

Returns missing parts may be refunded at a reduced amount reflecting replacement cost.

We cannot accept returns showing damage beyond normal use, including cracked or broken components, or damage from modification, commercial use, or use outside the instructions.

How to start a return

Email onward@cruzoo.com with your order number and a sentence about why it isn't working. We read every one of these, and it's how we improve the product.

You are responsible for return shipping costs.

Refunds

Once your return arrives, we will inspect it and process your refund within 10 business days. Refunds go back to the original payment method. Depending on your bank, it may take an additional 5 to 10 business days to appear.

Damaged or defective on arrival

If your Cruzoo arrives damaged or has a manufacturing defect, contact us at onward@cruzoo.com with photos. We will replace it or refund you in full, and we will cover all shipping. 

Gifts

If Cruzoo was a gift, the 60 days run from the delivery date, not the date it was opened. Contact us with the order number or the purchaser's name and we will help.

Questions

Email onward@cruzoo.com. A real person reads it.